Business Analyst / National Institute of Health (NETE)

December 2018 - Current

• Created and maintained requirements for the NIH Enterprise Directory (NED) system.
• Created and maintained training materials for administrative users of the NED system.
• Lead monthly administrative user training classes as well as ad hoc release training.
• Assisted with release testing by working closely with testing personnel to execute a variety of test cases.
• Provided customer support including system troubleshooting and defect resolution.

Business Analyst / US Coast Guard Operations Support Center (CSC, DMI)

September 2014 - November 2018

• Quickly learned new systems and provided documentation support to multiple engineering teams after a reduction in staff.
• Wrote functional requirement documentation for the Homeport 2.0 technology refresh initiative resulting in the successful roll of the Homeport 2.0 system.
• Supported multiple sub teams within the larger Homeport engineering team, and produced documentation for each team.
• Communicated with team members across service lines to ensure requirements correctly integrated with testing documentation.
• Participated in requirements gathering sessions with customers and team members from engineering, sustainment, and project management.
• Provided group leadership by generating FRDs using RPE, troubleshooting various DOORS issues, and reviewing documents for errors and conformity to group standards.
• Designed and produced RPE and DOORS license usage reports.
• Analyzed existing code, examined multiple production environments, and worked with the engineering team to produce technical and functional requirements for the legacy Homeport application.
• Wrote functional requirement documentation for the Homeport 2.0 technology refresh initiative based on prior requirement work.
• Used DXL scripting and JavaScript to develop IBM RPE templates and specification documents used to automate FRD generation for the business analysis team.
• Developed schema and documentation standards within the business analysis standards group to help maintain effective and uniform documentation.
• Maintained system requirements within the IBM DOORS requirements management application.

Software Developer / NTConcepts

June 2010 - August 2014

Qlikview

• Installed QlikView server instances and developed tailored BI applications.
• Coded custom QlikView solutions including incorporating Google Maps functionality into dashboards.
• Provided administrator services including user access management.

DoD OIG Administrative Investigations

• Designed and built custom SQL reports for use with the TESS web application.
• Coordinated with team members to update the look and feel of the TESS web application.
• Performed general QC tests on the TESS web application to ensure: background SQL queries return the correct results, field names and labels appear correctly on screen, and
• stored procedures operate without error.
• Documented required changes when they were requested, developed, tested, and approved.

Google Earth

• Developed Perl and Shell scripts to automate loading and processing of imagery data into Google Earth Builder.
• Updated and processed data with Google Earth Fusion and Server.
• Managed customer requirements and updated systems to reflect changes.
• Maintained system baselines for operating system and software.
• Created simple java applications to interact with web services and display results on a map background.
• Provided daily operations and maintenance support to a Google Earth Enterprise system.
• Served as the lead Geospatial engineer while participating in a multi-contractor environment.

Jr Developer / SusQTech

May 2009 - Mar 2010

• Performed troubleshooting and customer care tasks with the technical support team.
• Maintained customers’ databases and modified stored procedures using various tools including SQL queries.
• Developed custom Microsoft SharePoint web-parts in ASP.NET.
• Modified .NET code within Microsoft SharePoint to achieve customers' desired functionality as well as develop new company owned products.
• Guaranteed successful installation of Microsoft SharePoint on client servers.